At Healthfix, our mission is to empower you for a healthier life. We understand that chronic diseases and recurring issues often lead people to use physiotherapy and healthcare as temporary fixes.Whether you’re managing a career, family, or personal health journey, our goal is to transform you into an empowered health expert, exercising regularly, completing two strength sessions per week, and setting positive health-related goals like participating in a park run.
Our Process
A key part to good healthcare is long term follow up research and categorisation of people into groups. When someone starts their journey at Healthfix we conduct a thorough assessment and set goals together on what the person is looking to achieve. We then categorise people based on whether we achieve these things together or not – did someone get a long term result after they left our care or not? This information gives us real time feedback on how we improve our service offering to ensure we are setting people up for long term success.
Our Categorisations
- Healthfix Empowered Health Expert (hEHE): Following WHO physical activity guidelines and setting positive health goals.
- Designation Empowered Health Expert (dEHE): Achieved the goal of a specific condition or complaint within a service designation but left our care with a plan to achieve a more holistic health solution outside of Healthfix.
- Self Discharge (SDC): The plan to achieve set goals was not completed and care ended prematurely.
How We Use This Information
When discharged from Healthfix each client is assigned to a category they receive a short, 1- minute survey every 3 months. This survey seeks to gain an understanding on whether the individual is thriving or still having trouble with their condition or leading a healthy life. By compiling this data into categorised cohorts or groups, we can be critical of the care that we are providing in order to deliver the most effective and time efficient solution to our customers. The information we receive help to inform:
- Programs
- Timing off servicing – the benefits of intense servicing vs more drawn out approaches
- How much we intervene versus how much we educate. What is the best way to achieve self efficacy?
- Our membership offering versus one on one care offering.
By continuously improving our approach based on your feedback, we strive to provide the most effective and time-efficient solutions for your long-term health and wellness.